I like thinking about making digital interfaces easier to use through small observations rather than trying to reach a conclusion immediately. A familiar task can become frustrating when the next step is difficult to find. That is why the connection between Usability and [user experience design](https://usability.edu.pl/) makes me want to think through an example. I would be interested in an example that shows how the idea works in an ordinary situation. What would you observe when asking someone to try an unfamiliar interface? [user experience design](https://usability.edu.pl)